Practice Updates - Updated 16/11/2023
PHONE LINES DOWN - UPDATED
We are very sorry, but our phone lines went down late on the 15/11/2023. We have an engineer due to the surgery this morning to investigate. If your matter is urgent or need an appointment, please come up to the surgery and speak with reception.
Sorry for the inconvenience caused.
16/11/2023 UPDATE 12.15pm PHONE LINES ALL REOPENED
The partners have made the decision that from Monday 9th October, all GP appointments whether routine or acute must be booked by telephoning the surgery and not coming to the surgery to book. This is to make it fair to everyone.
Flu Season is upon us, please be on the look out for a text message inviting you to our clinics.
This year you shall receive a text message with a link, giving you the ability to book directly into our available clinics. The link is valid for 7 days, from when you receive the text message.
You are able to call us, if you are unable to use the link. We have chosen this route this year, to try and keep phone lines clear.
Appointments - July & August
Over the summer months, The Partners have decided to change the booking of appointments. Through July & August, all appointments whether they are ACUTE or ROUTINE, shall be book on the day only.
You will be able to book both ACUTE or ROUTINE either by telephone or face to face in the surgery. Clinics shall not be available till the day of booking, so you won't be able to book anything in advance.
Extreme heat presents a number of risks to health. This guidance helps professionals and the public address those risks.
Various organisations are making ‘warm spaces’ available this Winter: places where anyone can drop in free of charge to spend time – and to get involved in activities if they wish, this reducing the costs of heating their homes. The current list, after some recent changes, is below
- Mondays to Fridays 9am to 6pm, Saturdays 9am to 5pm: Rushden Library
- Mondays: Salvation Army, 10am to 2pm
- Wednesdays: the Wesleyan Church, High Street, 10.30am to 1.30pm.
- Thursdays: St Mary’s Church, 10am to 1pm
- Fridays: Rushden Town Council (Rushden Hall), 1.30 to 3.30pm
Elsewhere in the former East Northamptonshire Council area
Brigstock United Reformed Church and St Andrews Church, June Small room, 6 Mill Lane, NN14 3HG: Thursday 10am to 3pm
Higham Ferrers, Hope Methodidist Church, Tuesdays, 1 to 4pm
Kings Cliffe Active Kingsmead, Station Road, PE86YH: Monday to Wednesday 9am to 6pm
Oundle Library, Glapthorn Road PE8 4JA: Monday to Saturday 9am to 5pm
Oundle St Peter's Church, Tuesdays 10 - noon
Oundle Town Council, Fletton House, Fletton Way, PE8 4JA: Monday to Friday 9am to 2pm
Raunds: Community Library Trust, High Street, NN9 6HT: Tuesday 10am to 12pm and 2pm to 4pm, Wednesday 2pm to 4pm, Thursday 2pm to 6pm, Friday 10am to 12pm.
Raunds Town Council, Saxon Hall, Thorpe Street, NN9 6LT: Tuesday 2pm to 4pm
Thrapston Baptist Church, Tuesday and Thursday, 10am to 12
Thrapston Community Library, 5 High Street NN14 4JH: Tuesday, Friday and Saturday 10am to 1pm, Thursday 2pm to 5pm
Please note that Doctorlink was decommissioned in December 2022.
We are currently looking for a competent new Online Triage replacement and will update once decided.
Dr Nicholas Peat
It is with sadness to inform you all that Dr Nicholas Peat has left the practice due to personal circumstances. The practice was very saddened to see him leave, but we wish him and his family all the best, and hope that he may come back in the future.
For those that had him assigned as their usual GP, you will be informed who you shall be transferred under as soon as been decided by the partners. In the meantime, please bear with us in terms of appointments, we are making every effort to make sure the offer the best service we can.
The Partners & Cottons Team
How appointments work - PPG
Obviously, in these difficult times, it is not always easy to get an appointment straight away, and some queuing etc. is often required. This is due to various factors, including staff shortages and funding issues, as reported in the press and media. Sadly these problems are being experienced all across the NHS, not just at our surgery.
Non - NHS Work
Due to the high volume of work in General Practice, The Partners at The Cottons Medical Centre have decided to stop non – NHS work from September 2022. This will allow doctors and nurses to meet the high volume of clinical work which includes Face to Face consultations and deal with correspondence from secondary care, in a timely manner.
We are aware that this decision may cause a lot of inconvenience to you, hence we will be working closely with other providers to provide this service.
You can request a subject access request, which will be a full copy of your medical records. You can then give this to the provider, who will be completing this work for you.
Please find enclosed the request form for this.
You can contact the surgery if you would like any non-clinical work and we will be happy to signpost you to a provider.
Please do not hesitate to contact the practice about this, if you have any concerns and we will be happy to address them for you.
One Service Ending & A New Service Beginning
With regret as of w/c 17th October the Push Doctor Service shall no longer be in operation. This is out of the Practice's control and we apologise for any inconvenience caused.
However, as of the 1st October the Enhanced Access appointments offered to our patients at Harborough Fields Surgery shall also be available at our surgery.
The surgery shall be open 18.30pm - 20.00pm every Wednesday evening and every Saturday morning 08.00am - 12.00pm for GP face to face appointments and Treatment Nurse Appointments.
Please speak with reception for more information.
From the w/c 18th July there will be a change in practice access.
The phone lines will remain open as follows:
Monday - Friday
08.00am to 12.30pm telephone lines open
12.30 - 13.30pm telephone lines closed
13.30pm to 18.30pm telephone lines open
Access to practice:
Monday - Friday
08.00am - 13.00pm Practice open
13.00pm - 14.00pm Practice Closed
14.00pm - 18.30pm Practice open
The practice will continue to close 1 Wednesday afternoon every month please see these dates on our opening times. This is used across the NHS for all teams to complete training.
Please come back to this page for updates about the practice.
The Partners and Cottons Team