Noticeboard

As of the 14th September, all routine appointments will change to 'Book on the day only' Lines will open at 8am and once all the appointments are gone, you will need to call back at 8am the following day. The Cottons is changing to try and meet the ever changing demand in general practice. We appreciate your understanding with this change will do our best to change with the least disruption. Many thanks, Stay Safe.

Practice Closures

The practice will be closed from 12.30pm on the following dates for training purposes and will re-open on the next working day.

17th February 2021

17th March 2021

28th April 2021

5th May 2021

23rd June 2021

7th July 2021

18th August 2021

22nd September 2021

6th October 2021

3rd November 2021

1st December 2021

Care Navigation

Virtually everyone who calls a GP surgery to make an appointment asks to see to a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.

From January 2018 our practice will be implementing the 3 Sixty Care Partnership Navigation project in tandem with other local practices. 

Receptionists from our practice have received training as care navigators, to help them to direct patients to the most appropriate source of help.

Receptionists will then be able to refer to information about other services that are available, either in the practice, other NHS providers or the wider care and support sector.  In order to carry out this role the receptionists will have access to up-to-date web based information about local services in the health and care system.

Our practice will shortly add a telephone message delivered by a Partner explaining the reasoning behind reception staff asking patients more specific questions.

If the public don’t want to answer the questions which the receptionists ask, they are not obliged to do so, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible. 

 

 
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