Appointments System - CURRENTLY ALL APPOINTMENTS ARE ON THE DAY ONLY UNTIL FURTHER NOTICE
The appointment system is a same day access for Acute problems. Our routine appointments are released each week and done so in the following way: On a Friday our appointments are released to be booked for the following. either Monday or Tuesday. On Monday our appointments are realeased for the rest of following week Wednesday / Thursday and Friday. Our appointment lines open at 08:00.
Currently all appointments are conducted Face to Face unless booked as Telephone.
Unless urgent, please avoid calling at peak times (08:15 -10:00 and 17:00 – 18:00 each day). Instead use SystemOne Online which can be access 24 hours a day.
The realease of acute appointments is done at 08:00 on the day for the mornings clinic. Further acute appointments are then released at 13:30 for the afternoon clinic.
We will always try to give you the GP of your choice but this is not always possible on the day of your appointment. If you feel you wish to see a particular GP you may have to wait longer than usual. Alternatively you can use SystemOne Online to make your booking to select your chosen GP.
For any help with SystemOnline please visit following link : https://systmonline.tpp-uk.com/2/help/help.html
This service is for acute problems (ongoing for less than a week). Please contact the surgery from 8am to be on the morning clinic or call back at 13.30pm for the afternoon clinic. You will need to give us an idea of the problem.
A GP or nurse practitioner will see you and will deal with one acute problem. Please be aware there may be a lengthy wait on some occasions. If a clinician feels that your problem is not acute you will be asked to book a routine appointment. The acute clinic is not set up for ongoing, chronic, conditions.
Generally GPs will deal with only one problem during your ten minute consultation. Multiple problems will require longer appointments, in order to ensure parity of treatment for all patients.
Consideration is always given to a patients’ privacy and all consulting rooms have curtained areas for undressing. During routine appointment times patients’ may request a chaperone where examination involves intimate areas.
If possible please try to telephone reception before 10.30am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Enhanced Access Service
As well as our own appointments we have Enhanced Access Hub, this is service offered to our patients and other surgery patients in East Northamptonshire. Its a an extra service for patients to be seen face to face or via telephone over at Harborough Fields Surgery in Rushden & also couple of sessions here at The Cottons.
This service offers GP Acute appointments / Catch Nurse Appointments / Paramedic Visiting Service/ Treatment Nurse / Mental Health Practitioner.
Appointments run between the 2 surgeries weekdays: 18.30 - 20.00 and Saturdays 08.00 - 17.00.
Please click below for further information.
Click here for information about evening and weekend appointments locally.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.