Appointments

Appointments System

The appointment system is a same day access for Acute problems. Our routine appointments are released each week and done so in the following way: On a Friday our appointments are released to be booked for the following. either Monday or Tuesday. On Monday our appointments are realeased for the rest of following week Wednesday / Thursday and Friday. Our appointment lines open at 08:00.

Currently all acute appointments are conducted under the telephone triage model, unless stated otherwise. The appointment will be booked as telephone with the clinician and they will then decide if they need to see you face to face. 

Routine appointment are mainly booked as Face to Face appointments, but we do have some availability for telephone routine problems.

Face-to-face appointments

Unless urgent, please avoid calling at peak times (08:15 -10:00 and 17:00 – 18:00 each day). Instead use Patient Access which can be access 24 hours a day.

The realease of all appointments is done at 08:00 on the day for the mornings clinic. Further acute appointments are then released at 13:30 for the afternoon clinic.

We will always try to give you the GP of your choice but this is not always possible on the day of your appointment.  If you feel you wish to see a particular GP you may have to wait longer than usual. Alternatively you can use Patient Access to make your booking to select your chosen GP.

 

Acute/Emergency Clinics

This service is for acute problems (ongoing for less than a week).  Please contact the surgery from 8am to be on the morning clinic or call back at 13.30pm for the afternoon clinic.  You will need to give us an idea of the problem and, if it cannot be dealt with over the telephone, you will be given an approximate time to come to the surgery. 

A GP or nurse practitioner will see you and will deal with one acute problem.  Please be aware there may be a lengthy wait on some occasions.  If a clinician feels that your problem is not acute you will be asked to book a routine appointment.  The acute clinic is not set up for ongoing, chronic, conditions.

Multiple Appointments

Generally GPs will deal with only one problem during your ten minute consultation.  Multiple problems will require longer appointments, but the clinician will decide how much time to allocate for the consultation, in order to ensure parity of treatment for all patients.

Chaperone Policy

Consideration is always given to a patients’ privacy and all consulting rooms have curtained areas for undressing.  During routine appointment times patients’ may request a chaperone where examination involves intimate areas.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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