A complaints leaflet is available at the front desk. In the first instance please speak to or write to the practice manager who will undertake an investigation into your complaint.
Complaints will be acknowledged in writing within two working days, and we aim to give you a full explanation within ten working days or inform you if any delay is anticipated. You can also contact the Greater East Midlands Commission Support Unit for advice and information on 0800 587 0879
The practice welcomes constructive comments or suggestions on the service we provide. If you have any comments or suggestions please address these to the practice manager, either in person, or by letter.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.