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The Cottons Medical Centre wishes to offer its patients as many different types of consultation as possible and to embrace modern technology. To that end our 3 GP Partners (Dr S Fernando, Dr Peat and Dr Shah) are now able to offer Skype consultations.  This means that patients will be able to see the doctor without coming to the surgery.  It would, for example, allow patients to be seen in their home or at work.  To book a Skype appointment, simply ask the receptionist, when you book your appointment or book it yourself using Patient Access.  In preparation for this, it is vital that you have set up a Skype account (free of charge) on your PC, laptop, tablet or smartphone.  You will need to inform the surgery of your Skype user identity when booking the appointment. If you book the appointment through Patient Access, please enter your Skype user identity in the Another number box.  As a user of this service, it is important that we make you aware that you ensure that you sign in to your Skype account at least 5 minutes prior to your appointment time and that you have an adequate internet connection. The doctor will contact you by Skype, but be aware that clinics can sometimes run late and so the doctor may not be able to connect at your allocated time.  However, the doctor will endeavour to connect as soon as possible.  If there is a problem in establishing or maintaining a connecting the doctor will switch to a telephone consultation. It is most ideal that you are also registered to access your medical record and have signed up for electronic prescribing to gain the most out of remote medical consultations.  As with all information transmitted across the internet there are always potential security risks. However, all Skype-to-Skype voice, video, file transfers and instant messages are encrypted.  Please read the Skype terms here for more information. You should use another type of appointment where you have concerns about security, but please note that telephone consultations are not encrypted.  By joining this pilot scheme you are agreeing to complete a short survey of your experience at the end of your initial consultation.


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